ONLINE SHOPPING INSTRUCTION

Thank you for shopping with Estate Sale Pros. We value your business and look forward to seeing you.

For Faster checkout - Set up an account, it takes less than 5 minutes…fast and easy!

Log into your account before noon by visiting our online store homepage.

If you DO NOT have an account, we recommend making one - it only takes 5 minutes and saves valuable time at checkout!(
(see blue graphic below for more directions)

Benefits of making an account:

• Faster checkout experience

• Securely saves your payment information (for credit card only)

• Saves your address information

• Stores all order confirmations

• Saves your order history to review later
  

Easy to purchase without an account: 

• Simply add the item(s) to your cart. Click your cart at the top right hand corner of the screen. Adding in all the items you want...

• Click "CHECK OUT" 

• Then add your information to complete your purchase.

• Your order number will be sent to your e-mail address

• Write this order number down and present at pick up.

• The address and information will be noted on your order confirmation.

• It's fast and easy... any issues, please give us a call 403-249-7333.

SHOPPING ADVISORY - DON'T WAIT TO BUY WHAT YOU WANT...

We typically have only 1 ITEM of each to sell. With our online estate sale store, the store will allow you to add an item into your cart *but it will not guarantee the purchase* until the item(s) are paid for at checkout, where you are redirected to a new window informing you of your order number.

An item is only guaranteed when you have been redirected to a new window with your order number, your purchase total, and you have received email confirmation of payment following clicking the "purchase" button. Sorry for any inconveniences this may cause.

We only have 1 item of each to sell. Using our online Estate Sale system, the program will allow you to add an item into your cart, but that does not guarantee the purchase until it is paid for at checkout. An item is only guaranteed when you have confirmation of payment after clicking the "purchase" button. The system will recognize the first person that pays for their item as "SOLD". Otherwise anyone could load items into their cart and hold them for a period and then decide to remove them from their cart.

We hope you can understand how this "new" system works to help you with your shopping experience. We apologize in advance for any inconveniences or disappointments this may cause.

PICK UP PROTOCOL

It is the purchaser’s responsibility to arrange pick up of items from the location of the sale. The location will change for every sale. 

The expectation is that you are able to pick up your items during the times allotted at the pickup location. If you need large furniture moved, please contact Jannie at 403-669-5665 to arrange a mover. Moving fees will be at the buyers expense.

Condition Disputes

Imperfections come with buying secondhand and we try our best to accurately describe and photograph the condition of any given items, however, sometimes we miss a chip or crack here and there. If the condition of an item is not what was expected, all disputes must be addressed with your picker/sale manager prior to leaving the property. 

Correct items and orders 

We strive to ensure all items are picked properly and go home to their rightful owners, but please double check your orders and items before leaving the property!

Book an appointment with the Scheduler:

• Book a pick up appointment through our online “Scheduler” as to your arrival time for Furniture and large items.

Pick up instructions:

• Masks are optional and be mindful of neighbours property.

• Park in an area near by where neighbors driveways are not blocked.

• When arriving at the property to pick up your order(s), have your order number(s) written down and pass on to our crew.

• We will assign you a table to wait at while our crew pulls your order(s) and brings them to your assigned table.

• Please examine all items and check that you have the correct items.

• Sign off on your order(s) before you leave the property.

• Any disputes on condition must be resolved with the sale manage before you leave the property.

• No returns or refunds will be issued after you leave the property!

• If applicable, for large furniture or multiple orders, schedule a pick up time on our “scheduler”.

• For large, heavy items, we prefer that you book an appointment before posted pick up hours or come near the end during the last pick up hour. Contact us for more information on disassembly of large items.

• If you are unwell or away on pick up day, please ask someone to pick up your ORDER(S). BE SURE TO GIVE THEM YOUR ORDER NUMBER(S).

• Your patience is appreciated during pick up times, everyone’s health and safety is most important.

• Any purchased items not picked up after the sale pick up hours will be donated to charity unless other arrangements are made.

• Our clients and crew appreciate your attendance at our sales and hope you enjoy your shopping experience.

We manage the process from start to finish